Terms of Service

1. Definitions and Application

1.1 These B2B Front Terms of Service (the "Terms") are entered into between Shanghai Fanzhi Technology Co., Ltd. (上海帆质科技有限公司) (domicile: Shixing Park, Lane 666 Xianing Road, Jinshan Industrial Zone, Shanghai; the "Company") and the enterprise or individual using the B2B Front services (the "User"). For Orders paid online through Stripe, payment is received by YE TING (叶挺), an individual (the "Payee"); see Section 5 of these Terms.

1.2 By registering an account, setting up a Site or making a payment, the User is deemed to have read and agreed to these Terms and to the Privacy Policy and the Refund and Cancellation Note referred to in them. These documents together constitute the agreement between the User and the Company.

1.3 The Services are intended for enterprises and individuals engaged in export trade. The User confirms that it uses the Services for business purposes and not for personal or household consumption, even if it pays in its own personal name. Where the law determines that the User is a consumer, the rights that the law confers on consumers shall not be diminished by these Terms.

1.4 Users of the Services fall into two categories: (i) enterprise website administrators, who must register an account at app.b2bfront.com and are bound by these Terms; and (ii) visitors to a User's Site, who need not register and are not bound by these Terms. The processing of visitors' information is governed by Section 11 of the Privacy Policy.

1.5 Where the Company and the User have entered into a separate written contract (for example, a contract for the Company to build a Site on the User's behalf), and the contract is inconsistent with these Terms, the contract shall prevail.

1.6 Order of precedence. Where the Company and the User have agreed otherwise in a separate written contract or Order, that agreement shall prevail. In all other respects, these Terms shall prevail. The processing of personal information is further governed by the Privacy Policy, and refunds and cancellation are further governed by the Refund and Cancellation Note.

1.7 In these Terms: "Services" means the services listed in Section 2.1; "Site" means a website built and published by the User through the Services; "User Content" means all content that the User uploads, publishes or submits in the Services, including text, images, product information and qualification documents; "Order" means the purchase record generated when the User purchases the Services; and "Dashboard" means the management dashboard at app.b2bfront.com.

2. Services

2.1 The Company provides the User with building, hosting and Dashboard management services for export-trade websites, which mainly include:

• The Dashboard (app.b2bfront.com): managing Site content, products, pages, members and settings;
• Site hosting: publishing the User's Site on the domain bound by the User;
• Inquiry collection: inquiries submitted by visitors on the User's Site are saved in the Dashboard, and email notices are sent according to the User's settings;
• The specific features and scope are as set out in the edition and Order purchased by the User.

2.2 After the Site is set up and before the User binds its own domain, the User may use a subdomain provided by the Company (xxx.myb2bfront.com). The subdomain is for transitional use only. Where the User binds its own domain, the Company provides technical connection only and does not review the domain or the content of the Site. The account owner is solely responsible for whether the content published on the Site is lawful and compliant.

2.3 The User shall purchase and renew the domain from a domain registrar at its own expense, and the domain belongs to the User. The availability of third-party services such as domain resolution and certificates is not within the Company's control.

2.4 Where the Company builds a Site on the User's behalf under the "Custom Edition for large customers" (大客户定制版), the scope and schedule of delivery shall be agreed separately in the project Order. Before the Site is delivered to the User, the Company shall not charge the User any Site fee.

2.5 The Company does not guarantee that the User's Site will receive a fixed number of inquiries, any search ranking or any sales, and does not guarantee how the Site will be displayed on any third-party platform.

2.6 Third-party services. Third-party services that the User connects to the Site (for example, analytics, maps, payment links and email forwarding), and their content, are selected by the User at its own responsibility. Their availability and compliance are not within the Company's control.

2.7 Preview features. Features that the Company labels "Preview", "Test" or "Beta" are provided on an "as is" basis. Their stable availability is not guaranteed, and the Company may adjust or withdraw them.

3. Accounts and Members

3.1 When registering, the User shall provide a real and working email address and keep the account and password secure. All actions taken through the account shall be deemed to have been taken by the User or by a person authorized by the User. If the User discovers that the account has been misused, the User shall notify the Company immediately and change the password.

3.2 Each Site has one owner. The owner may invite members and set their permissions. The User shall be responsible for the conduct on the Site of the members it invites and of any outsourced personnel.

3.3 An invitation link is valid for 7 days from the date it is generated. When a member leaves or no longer needs access, the User shall promptly remove that member in the Dashboard.

3.4 By default, Company staff have no right to view data within the User's Site. Where it is genuinely necessary to view data or take action on the User's behalf, the User's authorization is required. The User may withdraw the authorization at any time, and the Company shall keep a record of the operations.

4. User Content and Compliant Use

4.1 The rights in User Content belong to the User or its licensors. The User warrants that the User Content is true and lawful, that the User has the right to use it, and that the product information, certifications and qualifications are genuine. The Company does not review User Content in advance.

4.2 The User authorizes the Company to store, process, display and transmit User Content for the purposes necessary to provide the Services. This authorization is used solely to provide the Services to the User.

4.3 The User shall not use the Services or the Site for any of the following:

• publishing or disseminating content that violates the laws of the People's Republic of China or the laws of the place of the Site's main target market;
• publishing content that infringes the trademark, patent, copyright or other lawful rights of others, including selling counterfeit goods;
• providing false qualifications, certifications or test reports;
• committing fraud or phishing, disseminating malicious programs, or sending spam;
• attacking, scanning or interfering with the Company's platform or other users' Sites, or using a Site as a proxy;
• conducting transactions in violation of applicable export control and sanctions rules;
• without the Company's consent, reselling or leasing the Services, or accessing the Services in bulk by automated means in a way that affects their normal operation;
• sending spam to third parties, or impersonating others, through the inquiry forms or emails of the Site;
• storing or transmitting through the Services sensitive information such as identity card numbers, bank card numbers, or account passwords; the Services are not designed for this purpose.

4.4 Where the Company receives a complaint or discovers a violation, it may take down the relevant content or Site first and then notify the User to deal with the matter. The Company shall, where practicable, notify the User beforehand. In urgent circumstances (for example, those involving illegality or security), the Company may act first and notify afterwards. The User may raise an objection by email to support@b2bfront.com.

4.5 For the inquiries, contact details and other personal information that the User receives from visitors, the User is the responsible party and shall process them in accordance with applicable law. How the Company keeps such information on the User's behalf is described in Section 11 of the Privacy Policy and in Section 8.2 of these Terms. The User shall fulfil its notification obligations to visitors on its Site and, where required, obtain their consent (including cookie consent).

4.6 The User's duty to compensate. In the event that a third party makes a claim, complaint or assertion of rights against the Company because of User Content or the User's breach of these Terms, the User shall assist in dealing with it. To the extent that the Company suffers loss as a result (including reasonable legal fees and sums that a competent authority requires to be paid), the User shall compensate the Company.

5. Payment, Renewal and Invoices

5.1 Prices, plans and validity periods are as shown in the Order or on the price page. These Terms do not state prices. Unless the Order provides otherwise, listed prices include tax. Individuals (sole traders) may also purchase, and the Company shall issue a personal electronic ordinary invoice.

5.2 There are two methods of payment: the first is corporate bank transfer (payment by an enterprise); the second is online payment through Stripe (payment by an individual, supporting bank cards and other methods). The method offered on the page when the User places the Order shall apply.

5.3 Corporate bank transfer. After placing an Order, the User shall transfer payment to the receiving account stated in the Order, and the payee is Shanghai Fanzhi Technology Co., Ltd. After transferring, the User shall upload the transfer receipt in the Dashboard. After checking that the funds have arrived, the Company shall confirm receipt and activate or extend the Services. The User shall upload only receipts of corporate bank transfers, shall cover any information unrelated to the payment, and shall not upload screenshots that show a personal bank card number.

5.4 Online payment through Stripe. Payment is completed on a page provided by Stripe. Before payment, the page will show: the name, address and location of the Payee; the amount and currency; the service period; and whether the Services renew automatically and how to cancel. The User's full bank card number is submitted directly to Stripe, and the Company neither accesses nor stores it. After payment succeeds, the Company shall confirm receipt and activate or extend the Services.

5.5 The Payee. For Orders paid through Stripe, the Payee, and the merchant shown on the User's bank statement, is YE TING (叶挺), an individual, and the name shown on the statement is 【TBC-fact: billing descriptor】. The Services continue to be provided by B2B Front.

5.6 Currency. Corporate bank transfers are made in RMB. For Stripe payments, the currency is as shown on the payment page. If the Order currency differs from the currency of the User's bank card, the card issuer may charge a separate currency conversion fee, which the User shall settle with the card issuer.

5.7 One payment corresponds to one Order. A Site has only one paid first Order. A renewal Order only extends the validity period and does not change what has already been activated on the Site.

5.8 The Company does not charge automatically. Renewals must be confirmed and paid for by the User. 30 days before expiry, the Company shall automatically generate a renewal Order and bill and remind the User by email; after that, the Company shall send one further reminder at each of the following points: 7 days before expiry, on the expiry date, 3 days before suspension, and on the suspension date.

5.9 If the Company offers automatic renewal by bank card in the future: the User must tick a separate box on the payment page, and the box shall not be ticked by default; at least 7 days before each charge, the Company shall notify the User by email of the charge date, the amount and how to cancel; the User may cancel at any time in the Dashboard, and the Company shall confirm by email within 7 days after cancellation. Alipay and WeChat Pay do not support automatic charging. 【TBC-decision: whether to offer automatic renewal; if not, delete this clause】

5.10 If a payment fails, the Order does not take effect, and the Services are not activated or extended. The User may retry or use another payment method.

5.11 Chargebacks. If the User has a question about a payment, the User shall contact the Company first, and the Company shall deal with it as soon as possible. If the User applies to its bank for a chargeback (reversal of the payment) through its bank card, the Company may suspend the Services for the related Sites while the matter is being handled. If the chargeback is finally upheld, the Company may terminate the Services and recover the charged-back amount from the User.

5.12 Receipts and invoices. The receipt that Stripe sends to the User is proof of payment and is not a VAT invoice. For corporate bank transfer Orders, the Company shall issue the invoice based on the invoicing entity details selected by the User in the Dashboard. The User may not edit the details of an issued invoice, and shall contact the Company for any correction. Invoice arrangements for Orders paid through Stripe: 【TBC-decision】.

5.13 Obvious errors in price or information. If a price, service period or feature description on the Site, the price page or the Order page contains an obvious typing, calculation or information error, the Company has the right to correct it and to cancel any Order formed on the erroneous information. If payment has already been made, the Company shall refund it in full, with no fees deducted. The Company shall notify the User by email, and the User may also choose to proceed with the purchase on the corrected information.

5.14 Price changes. Where the Company changes its prices, this shall not affect any service period the User has already paid for. The renewal price after the change shall be as stated in the renewal Order and shall be notified to the User in the expiry reminder, and the User may choose not to renew.

5.15 If the Company adds other payment methods in the future, it shall show the payment method, amount, expiry date and how to cancel on the payment page, and shall update these Terms accordingly.

6. Expiry, Suspension and Data Retention

6.1 When the validity period of the Services ends, a 15-day grace period begins. During the grace period the Site continues to operate as usual, and the User may renew.

6.2 If the User has not renewed when the grace period ends, the Site is suspended automatically: visitors will see a "This website is temporarily unavailable" page (the page does not mention unpaid fees), the Dashboard becomes read-only, and the inquiry form is closed; the User may still make payment and may still use the export function.

6.3 After the Site is suspended, the Company shall retain the User's data for a further 90 days. If the User pays during the retention period, the Site is restored automatically.

6.4 When the retention period ends, the User's Site will be placed on a list for clearing, and after the Company's confirmation, the business data of the User's Site will be cleared from the system and cannot be recovered afterwards. The Company shall continue to retain financial records such as Orders, payments and invoices, and operation records, as required by law and as reasonably needed for reconciliation.

6.5 Backups. The Company backs up data regularly, and older backups expire automatically as they rotate. After data is cleared, older copies in the backups shall expire automatically as the backups rotate, and shall not be deleted separately and ahead of time.

6.6 The User may at any time use the Dashboard's export function to obtain: inquiries (as a spreadsheet file) and Site content (as a data file). The User shall keep its own copies of the data it needs. Exported files expire after 30 days. The export does not include the media files themselves such as images, version history, or the Site's theme source code; the User may contact the Company if it needs these.

7. Refunds and Cancellation

The rules for refunds and cancellation are set out in the Refund and Cancellation Note below on this page, which forms part of these Terms.

8. Data and Privacy

8.1 The rules by which the Company processes the personal information of the User and its members are set out in the Privacy Policy. The User's information is stored in Tencent Cloud's Japan data node and Hong Kong data node. By registering and ticking the box to agree to these Terms and the Privacy Policy, the User is deemed to be aware of and to consent to this (see Section 6 of the Privacy Policy). The User may withdraw consent at any time, but following withdrawal the Company will be unable to continue to provide Dashboard services.

8.2 For personal information such as inquiries that visitors to the User's Site submit, the User decides how it is processed and is the responsible party. The Company only keeps it on the User's behalf, processes it only in accordance with the User's settings and instructions, and does not use it for its own purposes.

8.3 Where a visitor asks to view, correct or delete their own information, they will be directed to the User. With the User's written consent, the Company shall assist in carrying out the request.

8.4 Security reports. If the User or any other person discovers a security vulnerability in the Services, please send an email to support@b2bfront.com. Until the Company has replied, please do not disclose the vulnerability publicly, and do not exploit it to access, copy or export the data of others.

9. Intellectual Property

9.1 The platform software, the Dashboard interface, the templates and the tools provided by the Company belong to the Company or its licensors. The User obtains the right to use them during the service period, and may not transfer, lease or reverse engineer them, or make them available to third parties.

9.2 User Content belongs to the User. After the User ceases to use the Services, User Content continues to belong to the User.

9.3 The sample images and text in the templates provided by the Company are for demonstration only. Before going live, the User shall replace them with content that the User has the right to use.

9.4 Intellectual property complaints. A rights holder who believes that content on a Site infringes its lawful rights may send an email to support@b2bfront.com stating the rights holder's identity, proof of rights, the location of the allegedly infringing content, and contact details. Upon receipt, the Company shall notify the User and may act under Section 4.4. If the User believes that the complaint is unfounded, the User may submit a written statement and supporting materials, and the Company shall decide whether to restore the content after verification.

10. Service Interruption and Limitation of Liability

10.1 The Company shall use its best efforts to keep the Services stable, but does not guarantee that the Services will be uninterrupted or error-free. The Services may be interrupted by maintenance, upgrades, failures of third parties (such as cloud services, networks and email channels) and similar causes. The Company does not commit to any specific availability figure.

10.2 To the extent permitted by law, the Company's total liability for damages to the User shall be limited to the fees actually paid by the User for the affected Services in the 12 months before the event occurred.

10.3 The Company shall not be liable for indirect loss, loss of profit, loss of business opportunity, or loss of expected gains other than data.

10.4 The two preceding clauses do not apply to: the Company's intentional misconduct or gross negligence; personal injury; and liability that the law does not allow to be excluded or limited.

10.5 The Company shall not be liable in the following circumstances: the User breaches these Terms; the User or its members manage accounts poorly; causes attributable to third parties (domain registrars, service providers, payment channels and so on); and force majeure.

10.6 Force majeure. In the event that the Company is unable to perform these Terms because of natural disaster, war, government action, failure of public networks or power supply, large-scale interruption of third-party services, or other events beyond its reasonable control, the Company shall not be liable for breach of contract, provided that it promptly notifies the User and uses its best efforts to reduce the loss.

11. Termination

11.1 The User may stop using the Services at any time and notify the Company to cancel. The handling of fees already paid is set out in the Refund and Cancellation Note.

11.2 If the User commits a serious breach of these Terms (for example, publishing unlawful content, or refusing to deal with unpaid fees beyond the grace period), the Company may suspend or terminate the Services. Where it is possible to do so, the Company shall give notice beforehand. Where the Site or account presents a security risk that may endanger the Company's platform or other users, the Company may suspend it first and then notify the User.

11.3 Upon termination of the Services: the User shall stop using the Services; the Company shall handle data in accordance with Section 6; and payment obligations and liabilities that have already arisen shall not be affected.

12. Transfer of a Site

12.1 The owner of a Site may transfer the Site to another person or another company. The transfer must be confirmed by both parties.

12.2 After the transfer, the Site content and inquiries (including the personal information of visitors contained in them) shall be managed by the new owner. Before the transfer, the User shall confirm that it has the right to hand this information over to the other party.

12.3 The validity period belongs to the Site and does not change because of the transfer: the paid validity period continues to be used by the new owner.

12.4 Where the Site is transferred to a different entity, the Order amounts and invoice details from before the transfer are not visible to the new owner, and the Company retains these records.

12.5 A transfer may not be initiated while the Site has an Order awaiting payment or a payment receipt awaiting confirmation.

13. Changes to the Terms

13.1 The Company may update these Terms at any time. The updated Terms shall be posted on the official website with their version number and the date of the update. For a change that materially affects the User's rights or obligations, the Company shall notify the User by Dashboard notice and by email at least 7 days before it takes effect.

13.2 If the User does not agree to a change, the User may stop using the Services and cancel before it takes effect, in which case the Refund and Cancellation Note shall apply. If the User continues to use the Services after the change takes effect, the User is deemed to have accepted the new Terms.

14. Governing Law and Dispute Resolution

14.1 The formation, validity, interpretation, performance and dispute resolution of these Terms are governed by the laws of the People's Republic of China (excluding the laws of Hong Kong, Macao and Taiwan).

14.2 Any dispute arising from these Terms shall first be settled by friendly negotiation between the parties. If negotiation fails, the dispute shall be submitted to the people's court with jurisdiction at the Company's place of domicile.

15. General Provisions

15.1 Severability. If any provision of these Terms is held to be invalid or unenforceable, the validity of the other provisions shall not be affected.

15.2 Notices and service. The Company may give notice to the User by Dashboard notice, by email to the User's registered email address, or by posting on the official website, and notice is deemed served on the date it is sent. Notice from the User to the Company shall be sent to support@b2bfront.com.

15.3 Assignment. The User may not assign its rights and obligations under these Terms without the Company's written consent (transfer of a Site is handled under Section 12). Where the Company undergoes a change of entity because of a merger, division or similar event, the Company may assign its rights and obligations under these Terms and shall notify the User.

15.4 Survival. After these Terms terminate, Section 4.6, Section 6, Section 8, Section 9, Section 10, Section 14 and this Section 15 shall remain in effect.

15.5 Entire agreement and language. These Terms, together with the documents they refer to, constitute the entire agreement between the parties regarding the Services and supersede all prior oral or written agreements on the same subject matter. The Simplified Chinese text of these Terms shall prevail. Any other language version provided by the Company is for reference only, and in the event of any inconsistency the Simplified Chinese text shall prevail.

15.6 Contact details. Shanghai Fanzhi Technology Co., Ltd.; support@b2bfront.com; Shixing Park, Lane 666 Xianing Road, Jinshan Industrial Zone, Shanghai.